1. How to Request Account Deletion
Send an account-deletion request from the email address or mobile number registered with your Paywish account. Use the subject line Paywish Account Deletion Request.
2. Details to Include
To help us locate and verify the correct account, include:
- Your full name
- Your registered mobile number and email address
- Your Paywish user ID, retailer ID, or distributor ID, if available
- A clear statement that you want the account permanently deleted
For your security, do not send passwords, OTPs, full Aadhaar numbers, card details, or banking PINs. Our team may request limited verification before processing the request.
3. What Happens Next
- We acknowledge and review your request.
- We verify that the request came from the account owner.
- Any pending transactions, wallet balance, disputes, or compliance checks must be resolved.
- After approval, access to the account is disabled and eligible personal data is deleted or anonymized.
Account deletion is permanent. You may lose access to your account, wallet, transaction history, commissions, and associated services.
4. Data We Must Retain
Some records cannot be deleted immediately when retention is required by Indian law, tax rules, financial regulations, fraud prevention, dispute resolution, or enforcement of agreements. These records are kept only for the required period and are then securely deleted or anonymized.
For more information, read our Privacy Policy.